Customer Service

Our Guarantee

We offer a 100% guarantee. All purchases from this site are covered by the New Zealand Consumer Guarantees Act 1993 which guarantees that any goods purchased for personal use may be returned if they are considered faulty, for repair, replacement or refund of purchase price within 7 days from purchase.
If your purchase arrives damaged or defective please email us at shop@melric.co.nz within 7 days of purchase. 
We will happily replace or exchange the items to the value of your order. 
 

Sales support

We pride ourselves on our amazing sales support. Please contact us at shop@melric.co.nz for any assistance you may require
 

Delivery - within NZ

Your purchases can be delivered anywhere in NZ and the freight charge is only $5.00!
Once your payment has been processed your order will be dispatched that very same day. Depending on where you live in New Zealand please allow up to 3 working day's for your delivery.

Delivery - International

We are very happy to deliver orders internationally.
Your order will be charged in NZ$ at the prices listed on the website.
Please email us your order instead of using the shopping cart as we need to quote you the freight charge.  Email us shop@melric.co.nz

If you have any queries, please don't hesitate to contact us